Refund Policy - NYCA (6/9/26)

1. Eligibility for refunds

- Membership dues: Refunds for annual or recurring membership dues are granted only if requested within 30 days of the initial payment and the member has not accessed member-only benefits that incur ongoing costs (events, printed materials, course access).

- Pro-rated refunds: If a member cancels after the 30-day window for a reason covered below, pro-rated refunds for the unused portion of membership may be considered at the Board’s discretion.

- Program/event fees: Refunds for paid programs, events, or workshops follow the event-specific policy stated at registration; generally:

- Full refund if cancellation is requested at least 14 days before the event start date.
- 50% refund if cancellation is requested 7–13 days before the event.
- No refund within 7 days of the event or for no-shows, unless otherwise stated.

- Donation-like payments: Payments explicitly designated as donations, sponsorships, or gifts are non-refundable.

2. Exceptions and special circumstances

- Medical or emergency situations: We may issue full or partial refunds for medical emergencies, severe illness, relocation, or other extraordinary circumstances upon receipt of supporting documentation and Board approval.

- Program cancellation or significant change: If NYCA cancels an event or materially changes its content/delivery, affected participants will be offered a full refund or credit toward future programming.

- Billing errors: Refunds will be issued for duplicate charges or proven billing errors after verification.

3. How to request a refund

- Submit a written request by email to info@newyorkcraft.org. Include: full name, membership or order number, payment date, amount paid, and reason for refund.

- Requests should be submitted within the timeframe specified above (e.g., within 30 days for membership refunds).

4. Processing timeline

- We will acknowledge receipt of refund requests within 5 business days.

- Approved refunds are processed within 14 business days of approval. Refunds are returned via the original payment method when possible. Bank or card issuer processing times may vary.

5. Review and approval

- Refund requests are reviewed by staff and, when required by this policy, approved by the Executive Director or Board Treasurer. Decisions on exceptions are final.

6. Administrative fees

- Administrative fees, transaction fees, or third-party processing fees may be deducted from the refund amount when permitted by applicable law and payment processor terms. If any fees are deducted, we will disclose the amount and reason on the refund confirmation.

7. Changes to this policy

New York Craft Association reserves the right to modify this policy. The current version will be posted on our website and will state the effective date.

8. Contact

- For questions or to submit a request: info@newyorkcraft.org | 585-420-8535

Effective date: 6/9/26